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Terms and Conditions of Sales

TERMS AND CONDITIONS OF SALES

These Terms and Conditions of Sale apply to any purchase of products from Natuzzi through the online shop at www.natuzzi.com. Please read these Terms and Conditions of Sale carefully before submitting any order.
In these Terms and Conditions of Sales the words “You” and “Your” refer to the user, the person visiting the Site, and “We”, “Us” and “Our” refer to, and shall include, Natuzzi Spa and all its subsidiaries, affiliates, group companies and independent dealers as the case may be, with whom You will enter into a sale contract when You place an order.
We reserve the right to change the Terms and Conditions of Sales from time to time at Our sole discretion and Your purchase will be subject to the most current version of the Terms and Conditions of Sales posted on the Site at the time of Your purchase.
Please be advised that the following Terms and Conditions of Sales will not apply to You and Your purchases if You are a trade or a contract customer, in which case You should direct your inquiries and requests to [email protected] .

1. YOUR STATUS AND THE ORDER PROCESS

By placing an order through the Site (Order), You represent and warrant that You are legally capable of entering into binding contracts and that all of the information which You provide is true, accurate and up to date.
You will log in using Your zip code which will identify the delivery address in order to calculate the shipping costs and delivery date.
You will enter Your data and select the payment method You intend to use to complete the purchase (deposit or full advance payment). You may check out without registering.
After placing an Order, You will receive an e-mail acknowledging receipt of your Order and payment by the Site. Please note that this does not mean that your Order has been accepted. Your order constitutes an offer to Us to buy a Product. The email also includes contact information for the associated store that will proceed with the sale. In case You have further questions please direct your inquiry to the store. You can find the list of the associated stores here.
All Orders are subject to availability and to Our acceptance.
The associated store will send You a confirmation email to confirm the product availability, functional checks, and estimated time of delivery.
While it is Our practice to confirm Orders by email, the receipt of an email Order confirmation does not constitute Our acceptance of an Order or Our confirmation of an offer to sell a product or service.
The email Order confirmation will state the order confirmation with all the elements of the agreement (Product/s, prices, delivery dates, shipping costs, ...).
Before proceeding with the delivery, and in case You have selected “Deposit” as payment method, You will receive an email from the associated store including the “Pay by Link” to complete the payment. In that same email You will find the invoice issued by the store.
In case You have selected “full advance payment” as payment method, You will receive an email from the associated store containing the invoice.
Following the agreement between You and the associated store, the product will be delivered.
Please consider that the Contract will relate only to those Products for which dispatch have been confirmed in the confirmation email sent by the associated store. We will not be obliged to supply any other products which may have been part of your Order until the dispatch of such products has been confirmed in a separate dispatch confirmation mail by the associated store.

Please consider that no modification (for example covering, colour or other details) of Order will be accepted after You receive the email Order Confirmation.

2. DESCRIPTION AND PRODUCTS INFORMATION

We try to show Products on the Site as accurately as possible. Despite this, slight variations may occur. For example, the colour of the Product may vary in accordance with the settings of Your computer, monitor, software, or printer from the colour of the actual Product You receive.
Due to the unique, handmade nature of many of Our Products there might be slight variations. No responsibility can be accepted for these variations. These could include, but are not limited to, slight differences in texture/wood type or colour, shades of fabric or dimensions of Products.
Whilst every effort will be made at time of purchase to colour match Products (where more than one item in a range is ordered) We cannot be held responsible or guarantee there will not be minor variations in finish and colour.
We reserve the possibility of structural or formal variations of the products and / or their prices.  
Technical and functional features of the Product/s published and contained in this Website to illustrate Product/s, are those indicated by Us. We are not liable for the completeness of the information.
It is Your responsibility to check carefully that the Products You have ordered will fit into Your home. You should measure any doorways, corridors or staircases the Product will have to pass through, including space for manoeuvring and turning.

3. DELIVERY

Delivery will be made to the address specified when You complete the Order. In the “Order confirmation and invoice email” the associated store will inform You of the delivery date with more accuracy and will set out the method and final price of delivery.
We will aim to fulfil Your order within the delivery period set out in the “Order confirmation and invoice email” unless there are circumstances beyond Our control which prevent Us from doing so, for example, import delays, procurement of materials, manufacturing processes or higher than anticipated demand. Where this is the case, we will be under no liability to You for such delay or failure, unless differently provided forth by the Consumers Law applicable to Your purchase. 
If after 3 (three) months, parties observe the persistence of a force majeure event, and the manufacturing process has not started yet, we will contact You to find the best solution to resolve the case.
The following cases are to be considered as force majeure: 

- natural calamity, total or partial strikes, internal or external to the Company, stop of means of transport for any reason, government or legal restrictions, computer breakdowns, telecommunication breakdowns including networks and the Internet, Website malfunction, pandemic, epidemic, act of war or terrorism, riot, labour condition that aee beyond the party’s reasonable control, or any other acts of God. 

The only delivery service will be white glove delivery to the customer home.

You confirm and warrant that the appropriate person receiving the Products at the delivery address on Your behalf is authorised by You to do so and it is over 18.

Any defect must be reported immediately to Customer Services at [email protected]. If no adult is present, we will not deliver the products, and We reserve the right to charge additional amounts for storage of the Product and for any necessary redelivery charges.

4. REFUND AND EXCHANGE POLICY

Special Orders: Goods customized at Your request or cut to size, may not be modified, cancelled, returned or refunded.
Stock Orders: Items sold from stock or floor may not be returned or refunded.

5. AFTER SALES SERVICE

You should take care to follow any care instructions. The Products are for general domestic use only and must be used for the intended purpose.
Please immediately inspect Your furniture and share any concerns You may have with Your delivery team. You must make any claims for damage, shortage or errors at time of receipt. If no claim is made at this time, furniture will be considered fully accepted. Natuzzi reserves the right to inspect, repair or replace any merchandise at its discretion.

6. RISK AND TITLE

The Product(s) will be at Your risk of loss or damage from the time of delivery or at the time made available to You.
Ownership of the Products will only pass to You when we receive full payment of all sums due in respect of the Products, including delivery charges.

7. PRICE AND PAYMENT

The price of any Products will be as quoted on the Site and will include VAT but exclude delivery costs and, any other tax related to the import of Product/s in the State of destination of the Product/s, each as set out in the “Order confirmation and invoice mail” sent to You directly by the associated store and added to the total amount due.
Prices are liable to change at any time, but changes will not affect Orders in respect of which We have already sent You a Dispatch Confirmation.
Some of the Products listed on the Site may be incorrectly priced. We will normally verify prices so that, where a Product's correct price is less than Our stated price, We will charge the lower amount when dispatching the Product to You. If a Product's correct price is higher than the price stated on the Site, We will normally, at Our discretion, either contact You for instructions as to whether You wish to reconfirm the Order at the correct price before dispatching the Product, or reject Your order and notify You of such rejection.
We are under no obligation to provide the Product to You at the incorrect (lower) price, even after We have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by You as a mis-pricing.
Payment for Products can be made by credit/debit card/ Paypal or any other method as suggested on the Website.

8. ELECTRONIC SIGNATURE

The "approval click" constitutes an electronic signature. Between the parties this electronic signature has the same legal value as a handwritten signature.

9. THIRD PARTY PAYMENT SOLUTION PROVIDER

In order to process any Order, You will be taken to a website operated by a third party payment solution provider. This website is not under Our control. We make no warranties or representations whatsoever about this website which may be subject to separate terms of use. We recommend that You use these terms of use when You visit the relevant website.
In case Your Order is processed by an associated store, which is run by one of our local subsidiaries (Natuzzi Americas INC, Natuzzi Florida LLC and Nars Miami LLC) the payment process will occur between You and our subsidiary, which will have its own merchant account with the selected third party payment solution provider.
In case Your Order is processed by an associated Store, which is run by one of our authorised independent dealer, Natuzzi will not take any part in the payment process, as the independent dealer has its own merchant account with the selected third party payment solution provider.

10. MISCELLANEUS

You may not transfer or subcontract the Contract, or any of Your rights or obligations arising under it, without Our prior written consent.
We reserve the right to transfer, assign, novate or sub-contract the Contract, or any of Our rights or obligations arising under it, at any time during the term of the Contract. In particular, We reserve the right to sub-contract to one of Our affiliates the delivery obligations and after sales obligations to You.
Any failure or delay by Us to enforce any of Our rights under these Terms and Conditions of Sales is not to be taken as or deemed to be a waiver of that or any other right unless We acknowledge and agree to such a waiver in writing.
If any paragraph or part of a paragraph of these Terms and Conditions of sales is, or becomes, invalid, illegal or unenforceable, then such term(s) will be severed from the remaining terms which shall remain valid and enforceable to the fullest extent permissible by law.

11. GOVERNING LAW

The terms of this Agreement are governed by the laws of the State of North Carolina, without regard to its conflicts of law rules, and the laws of the United States of America. These laws will apply no matter where in the world You live, but if You live outside of the United States, You may be entitled to the protection of the mandatory consumer protection provisions of Your local consumer protection law.

12. CHOICE OF VENUE

Your seller is based in the place stated in its quotes or invoices, so any legal action against the seller and related to Your purchase must be filed and take place there.  
For all actions under the American Arbitration Association (“AAA”) Rules, the proceedings may be filed where Your residence is located, or in the place stated in the seller’s quote, and any in-person hearings will be conducted at a location which is reasonably convenient to both parties taking into account their ability to travel and other pertinent circumstances. 
For any actions not subject to arbitration, You and Natuzzi agree to submit to the personal jurisdiction of a state or federal court located in the place where the seller has its residence, unless differently provided by Your mandatory consumer protection provisions of Your local consumer protection law. 

 

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